Privacy Policy

Privacy Policy

This Privacy Policy describes how Sonah collects, uses, and protects your information when you visit sonahcare.com or make a purchase. We ship to the United States and Canada only.

1. Information We Collect

  • Order information: name, email, shipping and billing address, payment details (processed by our payment provider — we never store your card number)
  • Account information: email, encrypted password, order history — only if you create an account
  • Communications: messages you send us via email or contact form
  • Automatically collected: IP address, browser type, pages viewed — via cookies and analytics tools
  • Marketing: email address, if you subscribe to our newsletter

2. How We Use Your Information

  • To process, fulfill, and ship your orders
  • To send order confirmations and shipping updates
  • To respond to customer service inquiries
  • To send promotional emails (opt-in only — unsubscribe anytime)
  • To improve our website and detect fraud
  • To comply with applicable laws

3. Sharing Your Information

We share your data only with service providers necessary to operate our business: Shopify (e-commerce platform), payment processors (Stripe, PayPal, Apple Pay, Google Pay), shipping carriers (USPS, UPS, FedEx, Canada Post), and email service providers. We do not sell your personal information.

4. California Residents — CCPA

California residents have the right to know what personal information we collect, request its deletion, and opt out of any sale. We do not sell personal information. To submit a request, email info@sonahcare.com.

5. Canadian Residents — PIPEDA

We handle Canadian residents' personal information in accordance with PIPEDA. You have the right to access your data and request corrections. Contact us at info@sonahcare.com.

6. Data Retention

  • Order records: 7 years
  • Account data: until account deletion
  • Marketing list: until unsubscribe

7. Cookies

We use essential cookies (cart, checkout), analytics cookies (site usage), and marketing cookies (ad targeting). You can control cookies through your browser settings.

8. Changes

We may update this policy periodically. Changes will be posted on this page with a revised date.

Contact

Privacy questions: info@sonahcare.com